Refund & Exchange Policy

1. Policy Overview

At Ami Jewels, we want to ensure a smooth and transparent refund process. This policy outlines the conditions and timelines for refunds and exchanges.

2. Refunds

Approved refunds will be processed to the original payment method within 7-10 business days after the returned item has been inspected at our facility.

3. Exchanges

In the event of an exchange, delivery timelines depend on product availability. If your replacement item is in stock and ready to ship, you can expect delivery within 3 to 5 business days. If you opt for a different design because your original choice is unavailable, the delivery timeframe may extend to 15 to 20 days, depending on the complexity of the piece.

4. Contacting Us

If you have any questions regarding your refund or exchange, please reach out to our dedicated support team: